IT Operations Specialist

Join a fast-paced Technical Operations environment where you’ll help support real-time systems from a secure, onsite facility in Las Vegas. This hands-on role is ideal for someone who enjoys analyzing workflows, solving technical problems, and turning operational complexity into clear, actionable improvements. Responsibilities

• Observe live operational processes and document workflows, dependencies, and system interactions
• Identify process gaps, bottlenecks, and opportunities to improve efficiency
• Partner with teams across operations, infrastructure, engineering, and DevOps to support smoother execution
• Create clear and useful process documentation, summaries, and recommendations
• Communicate findings and updates to both technical and non-technical audiences
• Support a mission-critical environment that requires attention to detail, consistency, and responsiveness

• Strong technical documentation and analytical skills
• Excellent written and verbal communication skills
• Hands-on experience in at least two of the following areas: Windows workstation support, real-time operations or command-center environments, TCP/IP networking or systems administration, or web application/infrastructure troubleshooting
• Ability to work effectively in a fast-paced, on-site operations setting
• Strong collaboration skills and comfort working with cross-functional technical teams

Preferred Skills

• Experience in a NOC, SOC, operations center, or similar 24x7 support environment
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms
• Experience working closely with infrastructure or DevOps teams
• Five or more years of relevant technical experience
• Ability to stay organized and calm while supporting mission-critical systems

Horizontal is committed to building an inclusive workplace where everyone feels respected, supported, and empowered to contribute. We welcome candidates from all backgrounds and value diverse perspectives, experiences, and approaches.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $23 - $53 per hour based on qualifications and experience.