IT Support Analyst

We are seeking an IT Support Technician I to serve as the first point of contact for technical support requests within a fast-paced enterprise environment supporting approximately 1,000 users. This role is responsible for troubleshooting hardware, software, and access issues, managing service desk tickets, and escalating complex issues to appropriate IT teams while delivering exceptional customer service., * Serve as the first point of contact for end-user technical support via phone, email, chat, and in-person interactions.

• Monitor, prioritize, troubleshoot, and resolve help desk tickets in accordance with established service levels.
• Escalate complex technical issues to senior IT staff and infrastructure teams when necessary.
• Provide support for Windows 10 and Windows 11 operating systems, Microsoft Office applications, and commonly used business software.
• Diagnose and resolve hardware, software, printer, peripheral, and connectivity issues.
• Perform workstation setup, deployment, imaging, upgrades, and equipment replacements.
• Assist with malware detection, virus removal, spyware remediation, and operating system repairs.
• Document troubleshooting steps, resolutions, and support activities within the ticketing system.
• Support user account administration, password resets, and access-related requests.
• Maintain inventory records for desktop hardware, laptops, peripherals, and IT assets.
• Collaborate with IT team members to support ongoing technology initiatives and projects.
• Create and maintain knowledge base documentation and user support materials.
• Provide excellent customer service while communicating technical information to users with varying levels of technical proficiency.

Communication Prioritization Problem Solving Desktop Support Malware Removal Customer Service Microsoft Office Computer Science Technical Issues Operating Systems Technical Support Help Desk Support Microsoft Windows Computer Hardware Malware Detection Peripheral Devices Antivirus Software Business Valuation Remediation Systems Endpoint Management Microsoft Windows 10 IT Service Management Organizational Skills Software Installation Information Technology Full Stack Development Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving)

At least 1 year, * High School Diploma required; Associate’s degree in Information Technology, Computer Science, or related field preferred.

• 1+ year of experience in a Help Desk, Desktop Support, or IT Support role, or an equivalent combination of education and experience.
• Experience supporting Microsoft Windows 10 and Windows 11 environments.
• Strong understanding of PC hardware, operating systems, software installation, and troubleshooting methodologies.
• Knowledge of OS repair, malware removal, virus remediation, system upgrades, and desktop support best practices.
• Ability to diagnose and resolve common hardware, software, and peripheral issues.
• Excellent customer service, communication, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently as well as collaboratively within a team environment.
• Demonstrated aptitude for learning new technologies quickly., * Associate degree in Information Technology or related technical discipline.
• CompTIA A+ certification or willingness to obtain certification within the first 180 days of employment.
• Experience with ticketing systems, endpoint management tools, and Active Directory.
• Exposure to enterprise desktop support and IT service management processes., * Help Desk Support
• Desktop Support
• Windows 10/11
• Hardware & Software Troubleshooting
• PC Deployment & Imaging
• Malware & Virus Remediation
• Customer Service
• Ticket Management
• Operating System Support
• Technical Documentation
• Time Management
• Problem Solving
• IT Support Operations, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.