IT Service Desk Technician

We are seeking a Help Desk Analyst to join our IT team and provide first-level technical support to end users in a fast-paced enterprise environment. This individual will be responsible for troubleshooting hardware, software, mobile device, and access-related issues while delivering exceptional customer service and maintaining accurate documentation within the ticketing system., * Serve as the first point of contact for end-user technical support requests via phone, email, chat, and ticketing system.

• Diagnose, troubleshoot, and resolve issues related to Windows workstations, Microsoft Office 365, and standard business applications.
• Provide support for mobile devices, including iPhones, iPads, and Android devices.
• Manage and prioritize support tickets while meeting established service-level expectations.
• Document troubleshooting efforts, resolutions, and customer interactions within the ticketing system.
• Escalate complex issues to appropriate technical teams when necessary.
• Assist with user account support, password resets, and basic access-related requests.
• Support hardware peripherals including printers, monitors, docking stations, and mobile devices.
• Contribute to knowledge base articles and support documentation.
• Deliver outstanding customer service and communicate technical information to users of varying technical skill levels.

Microsoft 365 Prioritization Issue Tracking Microsoft Excel Problem Solving Customer Service Active Directory Microsoft Outlook Technical Support Help Desk Support Peripheral Devices Business Valuation Incident Management Docking (Computers) Microsoft Windows 10 Smartphone Operation Full Stack Development Azure Active Directory Business Transformation Hardware Troubleshooting Verbal Communication Skills Basic Access Authentication Troubleshooting (Problem Solving) Information Technology Infrastructure Library

1 to 3 years, * 1-3 years of Service Desk, Help Desk, or Technical Support experience.

• Experience supporting and troubleshooting Windows 10 environments.
• Experience supporting Microsoft 365 applications including Outlook, Teams, Word, Excel, and related services.
• Experience supporting mobile devices, including iPhone, iPad, and Android platforms.
• Experience working within an enterprise ticketing system such as ServiceNow.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong customer service orientation and attention to detail., * Experience supporting users in a corporate enterprise environment.
• Knowledge of Active Directory, Azure AD, or user account administration.
• Familiarity with ITIL principles and incident management processes.
• Technical certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundations., * Help Desk Support
• Service Desk Support
• Windows 10
• Microsoft 365 / Office 365
• ServiceNow
• Mobile Device Support (iOS & Android)
• Ticket Management
• Hardware & Software Troubleshooting
• Customer Service
• Incident Management
• Technical Documentation
• End User Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.