IT Support Engineer

This is an excellent opportunity for an IT professional looking to combine traditional 2nd/3rd line support with modern workplace technologies, particularly across the Microsoft 365 ecosystem.

Working as part of a close-knit, collaborative IT function, you will support a large international workforce while helping to improve the way technology is used across the business.

Key Responsibilities

• Provide 2nd and 3rd line IT support, acting as an escalation point for the wider support team.
• Administer and support Microsoft 365, SharePoint and Teams environments.
• Support and develop the use of Power Apps, Power Automate and Microsoft Copilot.
• Identify opportunities to improve business processes through automation and low-code solutions.
• Support endpoint management and modern workplace technologies.
• Work closely with infrastructure and wider technology teams to deliver effective IT services.

• Strong experience in an IT Support, 2nd Line or 3rd Line position.
• Hands-on Microsoft 365 administration experience.
• Practical experience with SharePoint and Power Apps / Power Platform.
• Experience using Microsoft Copilot and Power Automate.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and a proactive, hands-on approach.