IT Support Consultant

• Diagnose and resolve hardware and software issues
• Provide technical support by phone, remote access, webchat, and in person
• Monitor and maintain computer systems, servers, and networks
• Set up user accounts and profiles for new starters
• Assist with software implementation and user training
• Install and upgrade IT equipment and systems
• Maintain accurate technical documentation
• Support network administration, implementation, and testing
• Assist with the rollout of new applications and technologies

Technologies:

• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365

More:

We are a well-established, growing IT support provider based in Kings Lynn, with a friendly and supportive team and a diverse client base. The IT Support Consultant role offers a varied workload across multiple clients and technologies, with support provided remotely and onsite. Work is based at our Kings Lynn office, customer sites, and from home as part of a hybrid arrangement. We offer ongoing learning and development, a collaborative team environment, exposure to a wide range of technologies, and career progression opportunities.

• Experience in an IT Support, Service Desk, or Helpdesk environment
• Solid knowledge of Microsoft 365 applications and Windows environments
• Experience with Windows Server and networking technologies
• Proactive, solutions-focused approach to problem-solving
• Excellent communication and customer service skills
• Ability to manage multiple tasks and priorities effectively
• Full UK driving licence and access to your own transport
• Desirable: experience with Microsoft Power Apps
• Desirable: Microsoft certifications
• Desirable: BTEC Level 3 in IT or an equivalent qualification
• Desirable: exposure to networking, infrastructure, or managed service environments