System Administrator Level 2 (MSP / Hybrid WFH)

• 2+ years of MSP or multi-client IT support experience

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• Strong Tier 2 troubleshooting and escalation experience

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• Hands on experience across Microsoft 365, Active Directory, Windows, networking, and endpoint support

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• Familiarity with PSA and RMM platforms such as Kaseya, ConnectWise, Autotask, or Datto

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• Experience with Intune, Autopilot, SonicWall, Cisco Meraki, Windows Server, virtualization, or PowerShell is a plus

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• Strong client communication, documentation, and problem-solving skills

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• Valid driver’s license and reliable transportation for local client visits

We are a growing Cloud and Cybersecurity Managed Services Provider hiring a System Administrator Level 2 to take ownership of escalated support issues across multiple client environments.

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This is a hybrid WFH role with a mix of remote support and local client site work. You will handle Tier 2 escalations, support Microsoft cloud and infrastructure environments, assist with projects, and have a clear path toward Tier 3, architecture, and senior escalation responsibilities.

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What You Will Work On

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• Resolve escalated issues across Microsoft 365, Windows, endpoints, servers, and networking

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• Administer Active Directory, Group Policy, Microsoft 365 users, licensing, permissions, Intune, and device management

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• Troubleshoot DNS, DHCP, VPNs, firewalls, and general network connectivity

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• Support SonicWall and Cisco Meraki environments

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• Assist with Microsoft 365 and Entra ID migrations, workstation refreshes, office moves, and infrastructure projects

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• Support Windows Server, Hyper-V or VMware, backups, MFA, and endpoint security

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• Use PSA and RMM tools to manage tickets, devices, patching, documentation, and time entries

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• Work directly with clients remotely and onsite when needed

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