System Administrator Level 2 (MSP / Hybrid WFH)

We are a growing Cloud and Cybersecurity Managed Services Provider hiring a System Administrator Level 2 to take ownership of escalated support issues across multiple client environments.

This is a hybrid WFH role with a mix of remote support and local client site work. You will handle Tier 2 escalations, support Microsoft cloud and infrastructure environments, assist with projects, and have a clear path toward Tier 3, architecture, and senior escalation responsibilities.

What You Will Work On

• Resolve escalated issues across Microsoft 365, Windows, endpoints, servers, and networking

• Administer Active Directory, Group Policy, Microsoft 365 users, licensing, permissions, Intune, and device management

• Troubleshoot DNS, DHCP, VPNs, firewalls, and general network connectivity

• Support SonicWall and Cisco Meraki environments

• Assist with Microsoft 365 and Entra ID migrations, workstation refreshes, office moves, and infrastructure projects

• Support Windows Server, Hyper-V or VMware, backups, MFA, and endpoint security

• Use PSA and RMM tools to manage tickets, devices, patching, documentation, and time entries

• Work directly with clients remotely and onsite when needed

What We Are Looking For

• 2+ years of MSP or multi-client IT support experience

• Strong Tier 2 troubleshooting and escalation experience

• Hands on experience across Microsoft 365, Active Directory, Windows, networking, and endpoint support

• Familiarity with PSA and RMM platforms such as Kaseya, ConnectWise, Autotask, or Datto

• Experience with Intune, Autopilot, SonicWall, Cisco Meraki, Windows Server, virtualization, xrbllit or PowerShell is a plus

• Strong client communication, documentation, and problem-solving skills

• Valid driver’s license and reliable transportation for local client visits

• $75,000 to $85,000 salary based on experience

• Hybrid WFH schedule

• Medical, Dental, and Vision Insurance

• Retirement plan

• Paid time off and holidays

• Mileage reimbursement

• Certification support

• Defined career path from Tier 2 into Tier 3, senior escalation, and architecture responsibilities Remote working/work at home options are available for this role.