System Administrator Level 2 (MSP / Hybrid WFH)

• 2+ years of MSP experience supporting multiple client environments

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• Strong Tier 2 troubleshooting and escalation experience

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• Hands-on Windows and macOS support experience

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• Working knowledge of Microsoft 365, identity management, endpoint management, and networking fundamentals

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• Strong client communication, documentation, and problem-solving skills

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• Experience with HaloPSA, NinjaOne, Addigy, Intune, Revit, Rhino, AutoCAD, or Bluebeam is a plus

We are a growing Managed Services Provider hiring a System Administrator Level 2 to support a diverse NYC client base.

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This is a Tier 2 / Tier 2.5 escalation role supporting both Windows and macOS environments. You will own technical issues, work across multiple client environments, and assist with projects and infrastructure improvements.

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Most support is performed remotely from the NYC office, with occasional client-site visits when hands-on assistance is needed.

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What You Will Work On

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• Own Tier 2 and Tier 2.5 escalations across multiple MSP clients

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• Support Windows, macOS, Microsoft 365, Entra ID, Active Directory, and endpoint environments

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• Troubleshoot DNS, DHCP, VPNs, Wi-Fi, printers, hardware, and general connectivity issues

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• Provision and manage Apple and Windows devices using Intune, Addigy, Apple Business Manager, NinjaOne, or similar tools

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• Assist with client onboarding, technical projects, and infrastructure improvements

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• Work directly with clients while maintaining strong ticket documentation and ownership

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