Infrastructure Specialist 2

The Ohio Department of Agriculture’s Information Technology (IT) department operates within the agency’s Administration division, providing essential technical infrastructure and digital support across all agency programs. It develops and manages the specialized software and databases that power statewide licensing, regulatory compliance, food safety inspections, and laboratory information systems. The IT team also equips field inspectors and enforcement officers with mobile tools, secure network access, and mapping capabilities to monitor agricultural facilities and livestock across Ohio. In coordination with the state’s Department of Administrative Services (DAS) and platforms like OHID, the department ensures robust cybersecurity, secure constituent data handling, and accessible online services for farmers, agribusinesses, and the public. As a member of team ODA, you will be working with people of the highest caliber, doing great work, and making a difference for all Ohioans. What You’ll Do

No ag background, no problem! You’ll learn all about agriculture from our top-notch experts who dedicate their lives to a cleaner, safer, better Ohio.

This position is responsible for:

• Independently installs, monitors and/or maintains, configures, diagnoses/resolves issues, upgrades, and/or administers and/or operates assigned multiple technology domains
• Performs desktop support which includes but is not limited to hardware, software, printers, network connectivity & any peripherals
• Installs configurations & basic use of any software
• Installs/configures new & reassigned desktops, laptops, VoIP phones, cell phones, copiers, & printers
• Installs & maintains application software
• Provides Tier I-II level customer support
• Utilizing mobile device management (MDM) software to manage agency iPhones, iPads, hotspot devices (Intune, Apple Business)
• Sets up hardware
• Installs network cards, cabling, switches, routers
• Installs network user software components
• Install, configures, & administers networking components (e.g., Ivanti, web servers, firewalls, server based Windows updates, endpoint security software & spyware updates, Terminal Services, VPN server, FTP server, print server)
• Installs & tests software
• Installs, configures & administers network servers & Active Directory Services
• Utilizes knowledge of wide area network (WAN) & local area network (LAN) along with wireless connectivity
• Reviews & monitors enterprise security systems (Netskope, CrowdStrike, etc.)
• Promotes system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards
• Implements & maintains wireless connection & devices
• Coordinates hardware installations &/or activities with other network administrators
• Resolves complex or recurrent network problems
• Assists with coordination of networking activities with senior-level infrastructure staff & IT manager
• Creates, organizes, files & maintains documentation
• Attends meetings & demos with vendors to assist with purchasing decisions
• Attends meetings, seminars & training classes to remain current in knowledge of hardware & software technology
• Assists with creating user procedures, training & agency standards
• Travels to meetings & trainings as required
• Pilots software packages to develop expert knowledge to train end users
• Stays current regarding new technologies, standards and techniques
• Receives orientation related to mentorship and applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques)
• Performs other duties as assigned

Qualifications: 48 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 months work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems 30 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 months work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems 24 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 months work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Who We Are Agriculture is the heart of it all in Ohio! The Ohio Department of Agriculture protects all Ohioans by safeguarding plants and animals, conserving our natural resources and supporting farmers. ODA is cabinet-level agency reporting to Governor DeWine. Food and agriculture is one of Ohio’s top industries employing one in eight people. Ohio is home to more than 73,000 farms, with agriculture touching every part of the state. Not only does Ohio rank number one in Swiss cheese production, but we are top three in the nation’s egg production and seventh in soybean production. Ohio’s farmers impact those well beyond state lines, feeding families across the nation. ODA’s beautiful campus is located in Reynoldsburg on 158-acres. Not only is parking free, but food trucks frequent the campus for coffee and lunch. You’ll find great coworkers here, who are experts in their field and care about the work they do. What We Do Working for the Ohio Department of Agriculture means strengthening our state with the help of our 25 divisions programs. Our staff ensures the products you consume every day are safe to eat and drink. We protect Ohio’s farmland, improve soil health and water quality, all while keeping our plants, crops, and animals free of pests and disease. We are home to the state’s top food safety laboratory and serve as the hub for a statewide lab safety system. Our folks protect consumers by ensuring you get what you pay for through weights and measures accuracy standards. ODA oversees Ohio’s 94 county and independent fairs, the showcases of our towns and cities, and protects fair goers by inspecting the amusement rides you love to enjoy!, ODA values its internal diversity and pledges to cultivate an inclusive and engaging environment for all employees where differences are embraced and celebrated. The agency commits to building a workforce that champions the advancement of these principles and initiatives. The values on which these efforts are founded are respect, empathy, transparency, equality, and equal access.