Infrastructure Specialist Associate (PN 20080134)

• At DODD’S assigned Developmental Centers and/or offices, answers questions from end users, offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentation.
• Offers assistance with producing various reports for the center.
• Receives training on and assists higher-level specialists to become proficient in installation, maintenance, configuration, upgrading, and/or administration of hardware and software tools in a single technology domain.
• Develops and maintains documentation.
• Learns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier II - III customer support.
• Assists higher-level specialists, diagnosis, analyzes and resolves issues for customer(s) in assigned technology domain.
• Grants access, maintains user accounts, troubleshoots problems, and upgrades software.
• Provides input and suggestions to supervisor/management relative to scope of duties.
• Stays up-to-date regarding current and new technologies, standards, and techniques.
• Receives training and learns system security skills to promote system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards.
• Assists in conducting performance tuning for hardware and software.
• Receives training on vendor supplied 3rd party utilities for monitoring to become proficient in independent utilization of monitoring utilities.
• Interfaces with other platforms from a hardware and/or software perspective (e.g., video conference equipment).
• Changes telephone system, (moves\adds\changes) updates speed dial, assists to pull reports.
• Supports DC payroll department with Kronos time clock hardware configuration.
• Configures wireless devices to connect and operate on the network (e.g., laptops, smart phones, etc.).

18 months’ combined work experience and/or training in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain.

• Or successful completion of IT Apprenticeship program at designated agency.
• Or completion of associate core program in computer science or information systems.

Job Skills: Information Technology, Computer Literacy, Operational and Administrative Support, Critical Thinking, Organizing and Planning, Priority Setting, Verbal Communication, Written Communication Supplemental Information

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation), Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.