IT Field Services Technician

• Your primary responsibility will be to provide onsite IT support services for customers, including incident response, delivery and system set-up of new & repaired computers, along with installation of additional hardware, software and peripherals. You will work primarily on Microsoft Windows, Macintosh and Linux systems;
• You will research, analyze, diagnose and resolve issues with customer systems, including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not.
• Perform computer imaging, including software & hardware validation and pre-deliverytesting;
• You will record and create documentation and assist in other teams’ areas as needed.
• You may drive vehicles to deliver computer parts or accessories around the site as needed.
• Excellent communicator, highly motivated and have a strong customer focus with the ability to interface with all levels of staff.
• Willing and able to support and work the necessary hours to finish critical work, routinely drive vehicles on and off campus, have the ability to do long walking on a routine basis, and be willing to occasionally (less than 5%) travel within or outside of Maryland.
• You will perform other duties, as needed.

• Bachelor’s degree; or in lieu of a degree, at least 4 years of a combination of education and relevant IT-related work experience.
• Possess the ability to troubleshoot and resolve technical problems for users, to independently resolve widely varying complex problems using current job knowledge, research and external resources;
• Have hardware experience to include desktops, laptops, and printers; Operating System (OS) experience to include Windows and Mac OS; Networking experience to include strong understanding of TCP/IP and DNS; and an understanding ofM365, Intune, Active Directory and Exchange;
• Requires valid state-of-residence driver’s license in good standing.
• Have the ability to lift up to 40 lbs.
• Are able to obtain a Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

Desired Qualifications:

• Bachelor’s Degree in an IT-related field.
• Enterprise-level experience with Linux and/or iOS;
• Possess certifications: ITIL, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst; CompTIA Security+.
• Have software experience with Desktop remote control tools, the ability to troubleshoot Linux operating systems and/or 2-4 years’ experience with system management tools such as Altiris.

Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.