Senior Avaya Telecom Engineer / Avaya SME, Mississippi (Onsite)

We are looking for a highly experienced Senior Avaya Telecom Engineer to support, maintain, troubleshoot, and implement enterprise Avaya telephony systems., * Assist with installation and configuration of new Avaya systems.

• Monitor and maintain Avaya environment health, including trunking and adjunct systems.
• Troubleshoot and resolve Avaya programming and technical support tickets.
• Provide Tier III support for complex technical issues.
• Coordinate with telecom service providers to resolve circuit and connectivity issues.
• Support deployment of new Avaya products and technologies.
• Prepare technical documentation and train junior-level staff.

• Minimum 15 years of hands-on experience with Avaya systems.
• Avaya Communication Manager 7.1.3.
• Avaya Session Manager 7.1.3.
• Avaya Call Management System (CMS) R18.
• Avaya System Manager 7.1.3.
• Avaya Workforce Optimization 15.2.
• Experience with Avaya G650, G450, and G430 equipment.
• Experience with Spira SBCs.
• Strong knowledge of SIP and H.323 protocols.
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS.
• Strong troubleshooting, communication, documentation, and technical support skills.

Preferred Skills:

• BroadSoft Hosted VoIP products.
• Python scripting and automation.

Important: Candidates must have the required Avaya product experience clearly reflected in their resumes.