Help Desk Specialist - 160025

Help Desk, Metrics, Customer Support/Service, Laptop PC, Desktop PC, Secret Clearance, Mobile Devices, CompTIA Security+, Scripting (Scripting Languages), Telephone Skills, Responsibilities: : * Provide technical assistance for laptops, desktops, printers, mobile devices, and other network-connected equipment * Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems * Collaborate with employees and leadership to diagnose and resolve IT problems * Support daily operations of the Enterprise Service Desk * Manage service tickets, run scripts, answer incoming calls, and meet established service metrics Required Qualifications: * Active Secret Clearance * At least 1 year of IT support experience * IAT II certification (Security+, CCNA Security, CySA+, or higher-level equivalent) * Hands-on experience with troubleshooting, ticketing tools, and general IT support Qualifications: : * Active Secret Clearance * At least 1 year of IT support experience * IAT II certification (Security+, CCNA Security, CySA+, or higher-level equivalent) * Hands-on experience with troubleshooting, ticketing tools, and

general IT support Compensation: & Benefits: * Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required * Salary range: $50,000-$55,000 annually