IT Support Analyst Supervisor

The Kansas Department of Agriculture is seeking a proactive and customer-oriented IT Support Manager who leads the higher-level day-to-day operations of the agency’s IT support function. This position supervises a small IT team, coordinates operational priorities, resolves escalated technical and service issues, and ensures technology resources are deployed and supported effectively. The position also assists with implementation of IT strategies, governance activities, cybersecurity initiatives, enterprise projects, and long-term technology planning by managing routine operational demands and maintaining effective service delivery., The IT Support Manager is a supervisory role that directly oversees the agency’s IT Help Desk staff by providing day-to-day guidance on assigned work, establishes priorities and monitors service requests ensuring a timely resolution of technical issues. The position will provide coaching, technical guidance and performance feedback to team members.

The position will oversee the deployment, maintenance and support of computers, mobile devices, printers, software, user accounts and related IT resources.

The role will assist with implementing IT strategies, operational plans, policies and standards that align with agency directives. They will ensure that IT operations comply with state policies, regulatory requirements, cyber security standards and established best practices.

The IT Support Manager will assist with vendor relationships, review proposals and contracts, monitor service-level agreements and coordinate delivery of products and services., See the helpful links below to assist in completing your application:

• Instructions:
• Job Search
• Registration & User Account
• Application
• Frequently Asked Questions

How to Claim Veterans Preference

Veterans’ Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a “veteran”; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans’ preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

• Professional minded individual with at least four years of higher education in Information Technology Management, Information Systems, or a related field or a combination of relevant work experience, training or certification as determined appropriate by the agency may count toward the general IT work experience requirement.
• Ability to obtain and retain an OITS Security Clearance is a requirement of employment and continued employment.
• Ability to obtain and retain a Kansas KCJIS Security Clearance is a requirement of employment and continued employment.
• Ability to manage operational priorities, resolve escalated issues, and make sound decisions within established policies and authority.
• Experience in purchases, software licensing, and technology lifecycle needs. Strong organizational, analytical, problem-solving and decision-making skills.
• Knowledge of IT support operations, service desk practices, endpoint support, user account administration, and common business technology.
• Ability to supervise, coach and mentor technical staff while promoting collaboration, accountability and knowledge sharing.
• Ability to work collaboratively with leadership, employees, and external agencies.
• Strong organizational, communication, and interpersonal skills.
• Strong problem-solving, decision-making, and customer service skills.

Preferred Qualifications:

• At least one year of in a lead or supervisory role.
• Previous experience in technical deployment of computers, printers, or other office equipment.

Post-Offer/Pre-employment Requirements:

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.

• Salary pay range: $60,000 to $68,000 Per Year
• Hourly Pay Range: $28.84 to $32.69 Per Hour
• Salary can vary depending upon education, experience, or qualifications.

Employment Benefits:

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs