Information Technology Operations Engineer

• Provide advanced technical support and troubleshoot hardware, software, operating system, and connectivity issues.
• Manage escalated incidents and service requests with a focus on restoring services and minimizing downtime.
• Configure and maintain networks, including routers, switches, firewalls, wireless access points, DNS, DHCP, VPNs, and VLANs.
• Support Microsoft 365, Active Directory, Windows and macOS environments, and virtualization platforms such as VMware and Hyper-V.
• Implement security solutions, address vulnerabilities, and support backup and disaster recovery processes.
• Maintain accurate documentation of systems, configurations, troubleshooting activities, and client environments.
• Assist with infrastructure upgrades and other IT projects while communicating progress clearly to customers and internal teams.
• Participate in on-call support for critical issues, including occasional evenings and weekends.

• 5+ years of experience in an MSP or similar IT support environment, with the ability to independently troubleshoot complex technical issues.
• Strong experience with Windows and macOS, Microsoft 365, Active Directory, VMware or Hyper-V, and common hardware and software support.
• Hands-on networking expertise, including TCP/IP, DNS, DHCP, VPNs, VLANs, Wi-Fi, routers, switches, and firewalls.
• Experience with remote monitoring and ticketing platforms such as NinjaOne, Autotask PSA, ServiceNow, Zendesk, or comparable tools.
• Ability to provide professional customer service, manage multiple priorities, participate in on-call support, and travel to customer locations as needed.

Preferred Qualifications

Experience with Azure, AWS, or Google Cloud is a plus, along with PowerShell or Bash scripting and automation. Familiarity with network monitoring and IT documentation platforms is also valuable. xrbllit Relevant certifications such as CompTIA A+, Network+, or Microsoft credentials are preferred.

• Competitive compensation and performance-based bonus opportunities
• Paid time off and holidays
• Career development and advancement opportunities
• Collaborative, team-oriented work environment