Desktop Support Technician

• Perform workstation refreshes, including backing up user data, transferring files, and configuring new systems.
• Assist users with account sign-in, device setup, and post-deployment support.
• Troubleshoot and resolve hardware issues involving desktops, laptops, printers, thin clients, and related peripherals.
• Diagnose, repair, and test computer hardware and peripheral devices.
• Escalate complex technical issues when necessary while maintaining ownership of customer requests.
• Document support activities, asset changes, and resolutions.
• Provide timely troubleshooting, triage, and issue resolution for end users.
• Support hardware from vendors such as Lenovo, Dell, and other enterprise technology platforms.
• Deliver exceptional customer service through in-person, phone, and email interactions.

We are seeking a Desktop Support Technician to provide hands-on technical support to end users in a fast-paced environment. This role will be responsible for device deployments, hardware troubleshooting, workstation setup and migration activities, and delivering excellent customer service to employees. The ideal candidate is a strong communicator, quick learner, and enjoys solving technical issues while working directly with users., * 6+ months of professional IT support, desktop support, help desk, or technical support experience.

• Experience with PC deployments, device imaging, workstation setup, and data migration activities.
• Hands-on experience troubleshooting desktop, laptop, printer, and peripheral hardware issues.
• Strong troubleshooting and problem-solving skills with the ability to triage incidents effectively.
• Excellent verbal and written communication skills.
• Strong customer service orientation with the ability to interact professionally with technical and non-technical users.
• Ability to follow documented processes and work independently after training.
• High level of professionalism, integrity, and accountability., * CompTIA A+ Certification.
• Experience supporting enterprise hardware environments.
• Previous phone-based technical support or customer support experience.
• Exposure to thin client environments and hardware repair.

Key Traits for Success

• Strong listener with excellent interpersonal skills.
• Quick learner who can rapidly absorb new technical concepts.
• Positive attitude and team-first mentality.
• Dependable, detail-oriented, and committed to providing a high-quality support experience.

This is a Contract position based out of Columbus, OH.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Columbus, OH.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.