Desktop Support Technician

We are seeking a Desktop Support Technician to provide onsite and remote technical support for end users across multiple office locations. This role is responsible for troubleshooting hardware, software, mobile devices, printers, and other end-user technologies while ensuring a high level of customer satisfaction. The ideal candidate is a customer-focused problem solver with strong communication skills and hands-on technical support experience., * Provide desktop and end-user support for hardware, software, and connectivity issues.

• Install, configure, deploy, and maintain desktops, laptops, tablets, mobile devices, and peripheral equipment.
• Troubleshoot and resolve operating system, application, and workstation-related problems.
• Support printers, copiers, phones, and other office technology equipment.
• Assist with device imaging, deployments, upgrades, migrations, and inventory management activities.
• Document incidents, requests, and resolutions within a ticket management system.
• Troubleshoot basic network connectivity issues and assist with infrastructure-related support as needed.
• Support both onsite and remote users through phone, email, and in-person interactions.
• Maintain accurate documentation and asset records.
• Travel locally to support users and technology equipment across multiple locations when required., * Primarily onsite role with local travel as needed.
• Direct interaction with end users on a daily basis.
• Collaborative, customer-focused team environment.
• Opportunity to support a wide variety of technologies and business operations.

• Experience providing desktop, help desk, or technical support in a professional environment.
• Strong troubleshooting skills related to hardware, software, and workstation support.
• Experience with computer setup, configuration, deployment, and installation.
• Familiarity with ticketing or incident management systems.
• Basic understanding of network connectivity and infrastructure concepts.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Strong interpersonal skills and ability to work collaboratively within a team environment.

Preferred Qualifications

• Experience supporting enterprise desktop environments.
• Familiarity with device imaging, migration, inventory, and asset management processes.
• Experience supporting mobile devices and office equipment.
• Exposure to networking equipment and infrastructure support.
• Experience providing support in multi-location environments., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.