Service Cloud Voice Developer

• Develop and deploy on Salesforce Industry Cloud using Public Sector Solutions
• Implement Public Sector Solutions features including OmniScript, FlexCards, Action Plans and Document Generation
• Build Salesforce Flows to a high standard, including screen flows, triggered flows and API flows
• Build custom Apex classes and Lightning Web Components where needed
• Build, test and document the structural elements of the solution
• Follow the agreed quality plan, promote it, and make sure others follow it too
• Use productivity tools to get the best performance and benefits from the solution
• Share and apply the functional, technical and methodology knowledge you gain on this and other projects
• Keep the solution in line with market trends and best practice, and make sure it lasts over time
• Help deliver balanced solutions that weigh demand against viability
• Solve complex problems in your area of expertise
• Act as the expert point of contact for the client’s matching teams
• Set work standards and methods suited to the solution
• Use Git version control in the CI/CD deployment pipeline
• Use Jira and Confluence, or similar tools, for workflow and online documentation

• UK residency and current Security Clearance
• 3+ years’ experience with Salesforce Service Cloud and Service Cloud Voice
• Day-to-day development and configuration experience in Salesforce Industries Cloud, including Data Mappers (formerly DataRaptors), Omni Processes (formerly Integration Procedures) and OmniScripts
• Apex skills, including triggers, batch and web services
• Experience with JavaScript, Lightning components and Lightning Web Components
• A basic understanding of the Apex sharing and security model
• Able to understand large, complex systems, and to review and take over existing implementations for in-life enhancements
• Strong analysis and problem-solving skills
• Able to prioritise tasks and work to deadlines
• Strong communication, time-management and multi-tasking skills
• Happy working in a small Agile team, supporting others and changing roles as needed

Nice to Have

• Salesforce Industry development experience
• Integration experience with MuleSoft, Apigee or Connected Apps
• Automated testing experience, for example with Provar or Selenium
• Certifications: Salesforce Certified Platform Administrator, Platform Developer, Platform App Builder, OmniStudio Developer, and Salesforce Accredited Professional: Public Sector Solutions

As a Service Cloud Voice Developer in London, you’ll help build the next generation of voice solutions for a global Salesforce systems integrator. You’ll work hands-on with Service Cloud Voice, Public Sector Solutions and OmniStudio, and you’ll be the expert the client’s own teams turn to. This is a permanent, hybrid role with a competitive salary and benefits., * Competitive salary plus benefits

• Permanent, full-time role
• Hybrid working, with an office in London

Our client is a global systems integrator that delivers Salesforce solutions, including next-generation voice solutions. You’ll join a small Agile team that works with the Salesforce Industries clouds, including Public Sector Solutions.