IT Systems Analyst

The IT Systems Analyst will be responsible for the low-level duties. Provides technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting reported issues, resolving technical problems, and maintaining a high level of customer service., * Help Desk Support

• Respond to Helpdesk tickets and requests via email, teams, and over the phone.
• Provide first level contact and troubleshoot user issues
• Properly escalate unresolved queries to the next level of IT support
• Troubleshoot hardware/software issues, escalating to higher support levels if necessary
• Track, route, and redirect problems to correct resources
• Walk users through problem solving steps to resolve issues
• Follow up with users, provide feedback and see problems through to resolution
• Administrative Tasks
• System user creation
• PC set up
• Software setup
• Smart device deployment
• Licensing assignment
• Maintain documentation for IT processes and procedures
• System Monitoring
• Monitor and manage various infrastructure systems
• Monitor and manage various enterprise business systems
• Assist with troubleshooting critical IT systems as needed
• Projects
• Work with other members of the infrastructure team and other departments on joint tasks and projects
• Work with vendors and contractors to accomplish tasks and projects
• Assist with IT audits
• Other Duties
• Work closely with other IT staff to accomplish IT goals
• Help with site installation activities for infrastructure tasks
• Excellent knowledge Microsoft Windows-based applications including Word, Excel, Outlook, and Adobe Acrobat
• Perform other duties as required

• To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
• Very good oral, written, and interpersonal communication skills; requires self-direction, tact, diplomacy, and a clear, courteous, and professional manner
• Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision.
• Ability to read and comprehend basic English
• Ability to follow instructions
• Self-starter, multi-task and detailed oriented, excellent computer and math skills
• Maintains a clean work area
• Must be familiar with databases, * Computer related college degree required
• Some Education requirements can be offset by work experience (industry or federal)
• Minimum of 2 years’ experience in IT field

Work Environment & Physical Requirements:

• Requires working in temperature extremes
• Observes all safety rules
• Requires occasional physical activity throughout shift (except breaks and lunch) such as walking, sitting, standing, bending, stooping, squatting, reaching, handling, near/far vision, pushing, pulling, carrying, and lifting objects weighing up to 50 lbs.