IT Systems Support Specialist

Location: San Luis Obispo, CA (Local Candidates Only - 100% Onsite Initially) Job Type: 6-Month Contract-to-Hire Target Conversion Salary: ~$90,000/year

About the Company Our client is a supportive, close-knit firm with a modern, 100% cloud-based infrastructure-having successfully eliminated all on-premises applications. As our client continues to invest heavily in their technology stack (including advanced Microsoft security, new SD-WAN, and upgraded network hardware), they are looking for an IT professional who shares their people-first values to support the daily technology needs of their staff.

The Role Working directly with our client’s IT Director, you will be the face of IT for their San Luis Obispo headquarters. In this role, you will provide stellar Tier 1 Windows customer support in a service desk environment, while simultaneously leveraging very strong Tier 2 systems administration skills to manage their modern, purely cloud-based Microsoft Entra ID environment., * Daily User Support: Serve as the primary point of contact for employee IT requests in a service desk environment, providing fast, patient, and white-glove service for a predominantly Windows 11 endpoint environment.

• Systems Administration & Tooling: Administer and monitor core IT and security platforms, taking responsibility for daily operations within Intune, Ninja RMM, Freshservice, SentinelOne, and Huntress.
• Identity & Access Management: Manage user accounts, onboarding, and offboarding within their newly migrated Microsoft Entra ID environment, utilizing Temporary Access Pass (TAP) codes and enforcing modern MFA (Authenticator App, Windows Hello for Business, FIDO2/YubiKeys).
• Project Delivery: Assist IT leadership with immediate, high-priority rollouts, including upcoming Teams Phone implementations, File Services migrations, and the deployment of new office routers, firewalls, and SD-WAN hardware.
• Cloud Administration: Support their Microsoft 365 environment and assist in maintaining their high security posture using Entra ID. (Note: Our client has successfully defederated from third-party IDPs, so all management is native to Microsoft).
• Hardware & Peripheral Management: Provision, troubleshoot, and maintain corporate laptops and peripherals (minimal Mac support required)., * Local Presence & Onsite Commitment: Must be located in or immediately around San Luis Obispo, CA for onsite support, with the understanding that remote work must be earned after one year of total tenure.

• Targeted Technical Acumen: Stellar Tier 1 customer support experience paired with very strong Tier 2 systems administration skills. You must have proven, hands-on experience with Windows 11, Microsoft 365 / Entra ID, Intune, Ninja RMM, Freshservice, and advanced endpoint security tools (SentinelOne, Huntress).
• Exceptional Soft Skills: A “fantastic,” approachable, and empathetic personality is non-negotiable. You genuinely enjoy helping people and fit well into a highly supportive, tight-knit company culture.
• Security Mindset: Understanding of modern authentication methods (MFA, biometrics, FIDO2) and a strong commitment to maintaining organizational security standards.
• Growth Potential: A desire to learn and take on more complex networking and cloud architecture tasks as their internal Future Roadmap expands., Exceptional Soft Skills: A “fantastic,” approachable, and empathetic personality is non-negotiable. You genuinely enjoy helping people and fit well into a highly supportive, tight-knit company culture.

Targeted Technical Acumen: Proven Tier 1/Tier 2 experience with deep familiarity in Windows 11 and Microsoft 365 / Entra ID administration. You should be comfortable navigating cloud-only environments.

Security Mindset: Understanding of modern authentication methods (MFA, biometrics, FIDO2) and a strong commitment to maintaining organizational security standards without creating friction for end-users.

Growth Potential: A desire to learn and take on more complex networking and cloud architecture tasks as our internal Future Roadmap expands.

Compensation & Benefits Upon successful completion of the contract period, this role converts to a full-time position with a target salary of approximately $90,000 per year. We offer an amazing, comprehensive full-time benefits package designed to support the health, well-being, and financial future of our employees.

skills:

Microsoft Entra ID,biometrics,Cloud,cloud architecture,firewalls,IT leadership,Identity & Access Management,Intune,Windows 11,Windows,Microsoft 365,routers,peripherals,SentinelOne,user accounts,Authenticator,SD-WAN,desire to learn,approachable,Soft Skills,primary point of contact,troubleshoot,empathetic,helping people,Systems Administration,Administration,Cloud Administration,customer support,Project Delivery,offboarding,onboarding,onsite support,Security,Technical Acumen,Tooling,User Support,service desk

Please note: This role requires 100% onsite presence during the 6-month contract and initial conversion period. After one year of total employment (6 months contract + 6 months full-time), a 1-day-per-week work-from-home schedule may be earned., * Compensation & Benefits Upon successful completion of the 6-month contract period, this role converts to a full-time position with a target salary of approximately $90,000 per year. Our client offers an amazing, comprehensive full-time benefits package designed to support the health, well-being, and financial future of their employees., Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.