Field Service Dispatcher

A growing home and commercial services company is looking for a resourceful Field Service Dispatcher to coordinate technician schedules and manage incoming service requests. This position plays an important role in keeping field operations organized while providing customers with timely updates and dependable service. The ideal candidate is comfortable juggling multiple schedules and knows how to keep communication flowing between technicians, customers, and management.

What You’ll Do:

• Schedule and dispatch field technicians for service calls, installations, and maintenance appointments.
• Coordinate daily routes based on technician availability, location, and job priority.
• Monitor technician schedules and adjust assignments as emergencies or cancellations arise.
• Communicate appointment windows and service updates to customers.
• Create and update service work orders in the company’s scheduling system.
• Coordinate parts availability and equipment requirements with warehouse personnel.
• Follow up on open service tickets and confirm job completion.
• Escalate urgent customer concerns and scheduling conflicts to management.
• Maintain accurate technician calendars and service records.
• Assist with reviewing completed work orders for billing accuracy.

• 2+ years of dispatching, scheduling, or customer service experience.
• HVAC, plumbing, electrical, or field service industry experience preferred.
• Strong phone and email communication skills.
• Familiarity with service management software or scheduling platforms.
• Ability to prioritize urgent requests while managing a high volume of appointments.
• Strong problem-solving skills and attention to detail.

Experience with platforms such as ServiceTitan, FieldEdge, or similar field service software is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.