Field Service Dispatcher in New York

Express Employment Professionals is seeking an organized, detail-oriented Field Service Dispatcher to manage the scheduling and dispatching of our client’s field technicians in a fast-paced environment in Brooklyn, NY (11206). You’ll make sure customers get timely, high-quality service by managing daily tech schedules, tracking job status and work orders, and acting as the main point of contact for customers, technicians and vendors., * Schedule & Dispatch Management: Assign and route field technicians to service calls, installs, emergencies and preventive maintenance so every customer request is covered.

• System Operations: Use field service management software (ServiceTitan, Jobber, Housecall Pro or similar) to track tech locations, job status, missed or late appointments, and work order completion.
• Documentation: Keep accurate, thorough work orders, job notes, customer records and parts information in the system.
• Communication & Support: Answer calls from customers, technicians and vendors, give ETAs and updates, and act as the liaison between the field and the office.
• Operational Collaboration: Work with service managers, the parts/warehouse team and office staff to fill coverage gaps, reschedule jobs and hit daily service targets.
• Job Ownership: Take full responsibility for your assigned calls and service areas, with customer satisfaction and tech safety as top priorities.

• Experience: 2+ years as a Dispatcher, Service Coordinator or Scheduler in field service, HVAC, plumbing, electrical or a related trade .
• Technical Skills: Proficient with field service/dispatch software and standard computer applications (MS Office, Outlook, Excel).
• Core Competencies: Strong multitasking, problem-solving and organizational skills with close attention to detail.
• Communication: Strong verbal and written communication skills for customer, technician and vendor interactions.
• Local Knowledge: Familiar with NYC boroughs, routes and travel times.
• Flexibility: Able to work outside office hours, cover on-call or after-hours emergencies, and work overtime if required.