Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$124,800 - $135,200

Working hours

Regular working hours

Job source

www.thejobnetwork.com

Tech stack

Amazon Web Services Amazon Connect Enterprise Software Applications

Job description

• Configure, enhance, and maintain Amazon Connect contact center solutions.
• Troubleshoot platform issues, investigate incidents, and coordinate resolution of operational problems.
• Gather, analyze, and document business and technical requirements.
• Support integrations between Amazon Connect, enterprise applications, and third-party platforms.
• Coordinate testing, deployments, release activities, and production support.
• Monitor platform performance, maintain technical documentation, and recommend operational improvements.

Requirements

• Amazon Connect configuration and support experience.
• Contact Center as a Service (CCaaS) operations.
• AWS integration experience.

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