Help Desk Technician

I’m working with a client looking to bring on a Helpdesk Technician to support their internal IT environment, with a particular focus on Microsoft 365, Windows systems and general IT troubleshooting., We’re looking for someone comfortable providing hands-on end-user support, managing user accounts and resolving day-to-day technical issues, alongside some basic security administration.

• Experience supporting Windows 10/11 desktops and Windows Server environments. \n

• Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive and SharePoint. \n

• Active Directory and Entra ID (Azure AD) user administration, including account provisioning, password resets and permissions. \n

• Troubleshooting hardware, software, connectivity and application issues. \n

• Basic IT security experience, including MFA, access controls and security best practices. \n

• Experience with ticketing systems, incident resolution and end-user support. \n

• Strong communication skills and a customer-focused approach., This would suit someone with a solid Microsoft support background who enjoys being hands-on, solving problems and taking ownership of technical issues.