Endpoint Computer Refresh Analyst

COTA is seeking a hands-on Endpoint Computer Refresh Analyst to support its enterprise hardware refresh program. This individual will be responsible for preparing, configuring, deploying, and validating laptops, desktops, tablets, and mobile devices while providing a smooth transition experience for end users.

This is an ideal opportunity for an IT professional with strong desktop support, hardware deployment, Microsoft Intune, SCCM/MECM, Windows endpoint, asset management, and end-user support experience.

The Analyst will work closely with Desktop Engineering, Service Desk, IT Asset Management, and other IT teams throughout the endpoint lifecycle., * Coordinate the full lifecycle of endpoint refreshes, including device preparation, imaging, configuration, testing, deployment, and post-deployment validation.

• Configure Windows laptops and desktops using standard Microsoft Intune and SCCM/MECM processes.
• Apply endpoint security policies, compliance requirements, applications, and configuration profiles.
• Prepare equipment for end users, including peripherals, user profiles, software, and network connectivity.
• Perform scheduled workstation deployments, hardware swaps, and desk-side refreshes across COTA locations.
• Troubleshoot hardware, software, login, connectivity, peripheral, and post-migration issues.
• Support iOS and Android device refreshes, including enrollment, configuration, and validation.
• Partner with IT Asset Management to track inventory, device assignment, refresh eligibility, and replacement cycles.
• Maintain accurate CMDB and ITSM records, including serial numbers, assignments, hardware lifecycle status, and disposal information.
• Serve as a primary point of contact for employees receiving new equipment.
• Provide users with clear instructions and hands-on support throughout the device transition.
• Ensure refreshed endpoints meet organizational security and configuration standards before deployment.
• Coordinate with Desktop Engineering, Service Desk, IT Operations, and Asset Management to resolve deployment issues.

• Hands-on experience in desktop support, endpoint support, IT deployment, PC refresh, or deskside support.
• Experience installing, imaging, configuring, and deploying Windows laptops and desktops.
• Working knowledge of Microsoft Intune.
• Experience with Microsoft SCCM / MECM / Configuration Manager or comparable enterprise endpoint deployment tools.
• Experience troubleshooting Windows endpoints, applications, peripherals, user profiles, and connectivity issues.
• Comfortable performing hands-on workstation swaps and desk-side deployments.
• Strong end-user communication and customer service skills.
• Experience maintaining accurate equipment or asset records.
• Ability to manage multiple device deployments while following standardized processes and documentation.