IT - DJJ - Client Technologies Technician - Intermediate - Help Desk Support & Automation Specialist

Title: IT Client Technologies Technician - Intermediate / Help Desk Support & Automation Specialist, Provide first-line technical support for SCDJJ staff in education, medical, and facility operations.

• Serve as the initial contact for help desk requests and participate in rotating call queue coverage.
• Troubleshoot and resolve network, endpoint, and user access issues.
• Perform password resets and assist users with common technical problems.
• Record, track, and resolve support requests using a ticketing system.
• Collaborate with the Help Desk Manager to capture existing processes and operational knowledge.
• Create and maintain standard operating procedures, workflows, and support documentation.
• Support staff cross-training and improve consistency across help desk operations.
• Identify opportunities to automate recurring tasks and improve support efficiency.
• Assist with endpoint management as needed.
• Work onsite in a single building within a secure juvenile correctional facility; no travel or overnight work is required.
• Participate in a virtual first-round interview followed by an onsite second-round interview.

Automation, Help Desk, Automation, Help Desk, Information Systems/Technology IS/IT Administration, Technical Support, Network Administration/Management, Credit Reports, Windows PowerShell, Microsoft Product Family, Location: Columbia, SC; fully onsite. Candidates must currently reside in South Carolina. Relocation is not permitted. Educational Qualification: Bachelor’s degree or equivalent relevant experience. Candidates with a high school diploma require 4 additional years of relevant experience; candidates with an associate’s degree require 2 additional years. Position Type: Contract - 6 months, with possible extension.

Must Have Skills

• 10+ years of experience using ticketing software; any platform is acceptable.
• 10+ years of IT troubleshooting, help desk, and/or technical support experience.
• Experience troubleshooting network, endpoint, and user access issues.
• Ability to document procedures, workflows, and operational knowledge.
• Ability to complete required background screening, including a criminal history check, 5-panel drug screening, and credit report.

Desired Skills

• Experience with PowerShell, Power Automate, or Microsoft Power Platform.
• Experience developing AI-enabled workflows or other automation solutions.
• Endpoint management experience.
• Microsoft Intune experience.
• Microsoft MD-102 certification.