Desktop Support Technician

• Provide prompt and effective technical support to end-users via help desk tickets, phone, or in person, ensuring issues are resolved swiftly and accurately.
• Troubleshoot hardware problems related to desktops, laptops, printers, and peripherals, performing hardware maintenance and repairs as needed.
• Assist with operating system support for Windows, macOS, and Linux environments, including system updates, configurations, and troubleshooting.
• Manage user accounts and permissions through Active Directory management tools; support user onboarding and offboarding processes.
• Support network connectivity issues including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and computer networking components to ensure reliable access.
• Maintain IT infrastructure documentation using tools like ServiceNow, Jira, or BMC Remedy; track incidents, requests, and resolutions efficiently.
• Collaborate with system administrators on Windows Server administration tasks and assist with hardware support for server environments.

• Proven experience providing technical support in a desktop support or IT support role with a focus on customer service excellence.
• Strong knowledge of operating systems including Windows (supporting Windows Server administration) and macOS; familiarity with Linux is a plus.
• Hands-on experience with computer hardware maintenance, troubleshooting software issues, and managing computer networking components such as LANs and VPNs.
• Proficiency in using help desk tools like ServiceNow, Jira, or BMC Remedy for incident tracking and management.
• Excellent communication skills to clearly explain technical solutions to non-technical users.
• Ability to perform hardware repairs and support for desktops, laptops, printers, and other peripherals efficiently.
• Technical proficiency in Active Directory management for user account administration and system security.

Join us as a Desktop Support Technician where your technical skills will drive operational excellence! Be part of a vibrant team dedicated to delivering exceptional IT support that keeps our organization running smoothly every day.