IT Support Specialist

• Provide in-person support for staff: hardware, equipment, printers, phones and everyday troubleshooting.
• Own IT onboarding and offboarding, from setting up computers and accounts to granting and removing access.
• Resolve login, password, MFA and account-access issues across our EHR, Outlook and other business systems.
• Support colleagues at our Kansas, Ohio and Wisconsin locations remotely, partnering with their on-site IT staff.
• Work with our US-based IT vendors to log, escalate and follow through on issues, and help neighboring businesses in our building with IT needs.

• 3+ years of hands-on IT support, desktop support or help desk experience.
• Experience supporting an organization of 150+ employees.
• Strong Microsoft 365 / Outlook skills, plus account administration (Active Directory or Entra ID a plus).

Be the go-to IT pro at a Chicago HQ: $75K-$85K, M-F days, no weekends, and no travel

This Jobot Job is hosted by: Nicholas Soares Are you a fit? Easy Apply now by clicking the “Apply Now” button and sending us your resume. Salary: $75,000 - $85,000 per year

A bit about us:

We’re a well-established orthopedic network with 30+ offices, accredited surgery centers and a mission of caring for injured workers and patients who often go underserved. We’re rebuilding IT at our Chicago headquarters and want a hands-on, people-first IT Support Specialist to be the face of tech support in our building, while helping our teams in other states stay up and running.

Why join us?

• Be the go-to IT person - you’re the first call for everyone in the building, not one more ticket in a queue.
• Help shape a fresh IT setup - we’re reorganizing IT, so your ideas on process and tools will actually get used.
• Variety every day - hands-on desk support, new-hire setups, remote help for other states and vendor coordination.
• Solid pay and a real schedule - $75K-$85K, Monday-Friday daytime hours with some flexibility, no weekends.
• Strong benefits - 15 PTO days plus your birthday off and paid holidays, medical, dental, vision, HSA and a 401(k) with a Roth option.