GMI Operation Unix Experience Mainframe SQL Microsoft Troubleshoot Communication Con

Providing production operations support by executing and monitoring batch process

Verifying batch results and supporting nightly production environments across multiple servers.

Performing first level analysis of all data interface processing exceptions, logs

Escalating unresolved issues and problems according to defined on-call support procedures.

The technician will resolve errors and escalate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional duties include

Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance

Providing rapid support during outages and assisting in workload automation forecasting

Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements

Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

Skills required GMI, Operation, Customer Relationships, Unix Experience Mainframe SQL Microsoft

The billing rate for this role will range from $55 to $70 per hour, depending on the candidates level of experience, which will be determined during the interview process