Desktop Support - Secret Clearance

• Provide Tier 1 and Tier 2 desktop and help desk support for end users in a classified environment.
• Troubleshoot and resolve hardware, software, operating system, peripheral, and connectivity issues.
• Support and maintain Windows desktop and laptop systems.
• Manage and document incidents, service requests, and resolutions through ServiceNow or similar ticketing platforms.
• Perform workstation imaging, reimaging, deployments, upgrades, and system configurations.
• Install, configure, and maintain desktop hardware, software, and peripheral devices.
• Escalate complex technical issues when necessary while ensuring timely resolution.
• Deliver exceptional customer service and communicate effectively with users at all levels.
• Follow established IT processes, documentation, and security requirements in accordance with government and organizational standards.
• Support asset management, inventory tracking, and workstation lifecycle activities., We are seeking a Desktop Support Technician to provide Tier 1 and Tier 2 technical support in a secure government environment. This individual will be responsible for troubleshooting hardware and software issues, supporting end users, managing tickets, and ensuring compliance with established security procedures. The ideal candidate will possess strong customer service skills, experience in desktop support, and an active Secret clearance.

Communication Microsoft 365 Desktop Support Windows Desktop Customer Service Active Directory Asset Management Secret Clearance Technical Issues Operating Systems Help Desk Support Microsoft Windows CompTIA Security+ Account Management Business Valuation Incident Management Full Stack Development Business Transformation Hardware Troubleshooting Tier 2 Technical Support Verbal Communication Skills Security Requirements Analysis Top Secret-Sensitive Compartmented Information (TS/SCI Clearance)

At least 3 years, * Active Secret Clearance required; TS/SCI eligibility preferred.

• Minimum of 3 years of experience providing Tier 1 and Tier 2 Help Desk or Desktop Support.
• Experience working with incident management and ticketing systems such as ServiceNow.
• Strong working knowledge of Windows operating systems and desktop/laptop troubleshooting.
• Experience with workstation imaging, reimaging, system deployments, and configuration management.
• Excellent customer service, written communication, and verbal communication skills.
• Ability to work within highly secure environments while adhering to documented procedures and security protocols., * Experience supporting users in Department of Defense (DoD), federal government, or classified environments.
• Familiarity with Active Directory account management and Microsoft 365 applications.
• Experience supporting hardware from Dell, HP, or Lenovo platforms.
• Relevant certifications such as CompTIA Security+, A+, or Network+.

Technical Environment

• Windows 10/11
• ServiceNow
• Desktop and Laptop Hardware Support
• Imaging & Deployment Tools
• Active Directory
• Microsoft 365
• Secure/Classified IT Environments, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.