Network System Support Aide

• Answers incoming help desk calls and uses on-line diagnostic software, manuals and problem tracking logs to determine malfunctions;
• Refers problems that cannot be resolved to technical staff or a vendor and tracks service requests from inception to resolution;
• Records problems in manual or automated tracking log;
• Answers basic questions about how to use different types of software and hardware;
• Checks computer input and output for accuracy;
• Follows up on calls and reports on the status of calls;
• Ensures that calls which are unable to be answered by the incumbent are escalated and automatically routed/assigned to correct personnel;
• Operates miscellaneous office equipment;
• Keeps directory of users and prepares work-related reports;
• Other related duties as assigned by the Superintendent or designee.

Do you have experience in Technical support via phone?, Do you have a High school diploma or GED?, Good knowledge operation of micro-computer hardware, software, peripherals and communication devices; good knowledge of software testing procedures and debugging techniques; ability to carry out oral and written instructions; ability to perform prolonged fine finger movement on a keyboard; ability to read, understand and interpret technical and procedural manuals; ability to explain the use and capability of micro-computer hardware, software, peripherals and communication devices; ability to instruct users in software and hardware operations; ability to establish and maintain effective working relationships; ability to positively react to calls for computer software and hardware assistance; ability to work with personnel in varied departments., * Graduation from a regionally accredited or New York State registered college or university with an Associates’ Degree in computer applications, computer and information science, information technology, information systems, information and computer sciences, information management, electronic data processing or related field; or

• Graduation from high school or possession of a high school equivalency diploma and two years of user support experience in the operation of micro-computers and related peripheral equipment in a LAN based system; or

• An equivalent combination of training and experience as defined by the limits of (1) and (2) above.

SALARY: $21.00/Hour, per individual contract of agreement.