PC LAN Specialist II

A PC LAN Specialist II provides desktop and user-level technical support for PCs, laptops, printers, and related equipment. Diagnoses and resolves hardware and software issues, installs and maintains technology assets, and assists with inventory tracking and departmental projects under the supervision of senior technical staff.Why This Role?This position is ideal for an IT professional who enjoys hands-on technical support and wants stability, balance, and meaningful work without the pressure of sales quotas or constant turnover common in the private sector.As a PC LAN Specialist II, you support employees whose work directly serves the public. Your role keeps systems running, supports daily operations, and contributes to a reliable and secure technology environment.What Sets This Role ApartStable, predictable work environmentConsistent schedule and work-life balanceClear priorities and escalation pathsOpportunity for long-term growth in government ITDirect impact supporting public service operations

EXAMPLE OF DUTIES Respond to and resolve IT support requests through the helpdesk systemTroubleshoot hardware, software, and peripheral issuesInstall and configure computer equipment and softwareEscalate complex issues as appropriateProvide professional customer support in person, by phone, and emailMaintain equipment inventory and assist with supply tracking

Do you have experience in Ticketing system technical support?, Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.Positions in this class typically require fingering, talking, hearing, seeing, grasping, standing, walking, repetitive motions, stooping, kneeling, crouching, reaching, climbing, balancing, pushing, pulling, and lifting.