Support Services Analyst - 1103

The Support Services Analyst is a key contributor to the delivery of high-quality, end-to-end IT support

across Quantinuum’s global workforce. Bridging first-line responsiveness with deeper second-line

technical troubleshooting, this hands-on role combines technical expertise with a customer-centric

mindset to ensure seamless issue resolution. With a focus on triage, issue ownership, and knowledge

management, the analyst works collaboratively across IT, Engineering, Enterprise Applications, and

Information Security to support endpoints, workplace technologies, and collaboration tools while

continuously improving service delivery., Triage and respond to support requests and incidents submitted via email or ServiceNow, escalating and resolving issues in accordance with SLAs. Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems. Provide hands-on white-glove support to the Executive Leadership Team Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees. Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups. Manage incident lifecycle and ownership of requests from initial intake to closure, ensuring timely and effective communication with end users. Collaborate with Engineering and Enterprise Applications on escalated issues, root cause analysis, and service restoration. Own local inventory management by working through regular audits, IT procurement, and managing internal warehousing/stock rooms. Contribute by participating in key ITIL practices such as change, problem, and incident processes, ensuring a strong focus on the overall customer. Participate in hardware lifecycle management, including asset tracking, imaging, deployment, and returns. Maintain and support A/V systems in collaboration rooms and shared spaces, ensuring seamless meetings and presentations. Support IT initiatives and projects including software rollouts, system migrations, and compliance activities as required

High School Diploma/ GED minimum Minimum 2+ years of IT support experience across first and second-line responsibilities, ideally in a global or fast-paced environment. Certification in CompTIA, Microsoft, and ServiceNow Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status, Previous troubleshooting experience across Windows, Linux and MacOS environments, with familiarity in modern endpoint management (e.g., Intune, JAMF). Previous experience in an environment contributing to Service-focused processes and/or ServiceNow-based ITSM. Exposure to enterprise identity systems such as Azure AD. Experience in a customer-facing IT environment, with VIP or executive support exposure. Excellent communication and interpersonal skills, with the ability to translate technical topics to non-technical audiences. Understanding of networking basics, identity and access management, and SaaS administration. Customer-first mindset with a strong desire to improve the IT support experience.

The pay range for this role is $34 - $43 hourly. Actual compensation within this range may vary based on the candidate’s skills, educational background, professional experience, and unique qualifications for the role., We believe our people are our greatest strength and offer a comprehensive rewards package that supports your professional growth, well-being, and long-term success. Competitive compensation and the opportunity to work on groundbreaking technology Flexible work arrangements that support work-life balance Employer-subsidized medical, dental, and vision insurance 401(k) retirement savings plan with company match and student loan repayment benefit Equity opportunities Generous paid time off, sick leave, and 12 paid holidays annually Paid parental leave Employee discount programs

Quantinuum is a leading quantum computing company delivering a full stack platform designed to make quantum computing deployable in real-world environments. With active engagements spanning pharmaceuticals, material science, financial services, government, industrial sectors, and leading academic and research institutions worldwide, we are helping organizations unlock the transformative potential of quantum computing.

Our global team of more than 800 employees includes many of the world’s leading scientists, engineers, and researchers, with more than 70% of our technology team holding advanced degrees at the Master’s or PhD level. Headquartered in Broomfield, Colorado, Quantinuum operates across the United States, United Kingdom, Germany, Japan, and Singapore.

By joining Quantinuum, you’ll help shape the future of quantum computing, pushing the limits of technology, and making the impossible possible.