Desktop Support

We are seeking a hands-on IT Support Technician to provide on-site technical support within a fast-paced manufacturing environment. This role is responsible for supporting end-user hardware, software, network infrastructure, and production technology systems across both manufacturing floor and office settings., * Provide on-site desktop support for all hardware and technology systems throughout the manufacturing facility.

• Install, configure, maintain, and troubleshoot desktop computers, laptops, peripherals, and workstation equipment.
• Support production line personnel and office employees with hardware, software, mobile devices, phones, and printer-related issues.
• Manage and maintain Active Directory user accounts, permissions, and related server functions.
• Perform break/fix support for desktops, servers, network infrastructure, and end-user devices.
• Troubleshoot and support industrial and network-connected printers.
• Configure and support mobile RF devices and manufacturing workstation PCs.
• Track and manage IT hardware inventory, asset management, and e-waste disposal processes.
• Support and troubleshoot Windows 10 operating systems and related applications.
• Assist with network connectivity issues, wireless access points, cabling, and infrastructure-related tasks.
• Document technical issues, solutions, and support activities.
• Perform additional IT support duties as assigned.

Writing E-Waste Machinery Operations Leadership User Accounts Prioritization Mobile Devices Problem Solving Desktop Support Production Line Customer Service Active Directory Asset Management Technical Issues Operating Systems Technical Support Help Desk Support Electrical Wiring Desktop Computing Peripheral Devices Business Valuation Microsoft Windows 10 Organizational Skills Full Stack Development Network Infrastructure Wireless Communications Network Troubleshooting Business Transformation Hardware Asset Management Troubleshooting (Problem Solving), The ideal candidate will have strong troubleshooting abilities, excellent customer service skills, and experience supporting Windows environments, network devices, printers, and user accounts., * 1+ years of IT support, desktop support, help desk, or technical support experience.

• Experience troubleshooting Windows 10 operating systems and computer hardware.
• Familiarity with Active Directory user administration.
• Experience supporting printers, mobile devices, and network-connected equipment.
• Understanding of networking concepts including TCP/IP, wireless connectivity, and basic server support.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Ability to work independently in a fast-paced manufacturing environment.

Desired Skills

• Strong analytical and problem-solving abilities.
• Ability to make sound decisions under pressure.
• Exceptional customer service mindset.
• Ability to prioritize and manage competing support requests.
• Experience supporting industrial manufacturing technology environments.
• Knowledge of hardware asset management and lifecycle processes.

Physical Requirements

• Regular use of computers, handheld devices, and related IT equipment.
• Ability to lift and carry equipment weighing up to 50 pounds.
• Ability to bend, stoop, kneel, crawl, and work in confined spaces when installing or troubleshooting equipment.
• Comfortable climbing ladders and accessing elevated locations to support wireless access points, cabling, and infrastructure.
• Ability to climb fixed industrial ladders up to 20-25 feet while carrying tools or replacement hardware.
• Ability to navigate catwalks, mezzanines, and elevated work areas while working around machinery, wiring, and other manufacturing equipment.

Preferred Experience

• Manufacturing or industrial IT support.
• Desktop deployment and hardware refresh projects.
• Industrial printer support.
• RF scanner and handheld device support.
• Windows desktop and workstation administration., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.