IT Service Technician

The Onsite Field Services Technician II serves as the primary onsite IT resource supporting the Colby, Wisconsin facility. This individual is responsible for delivering hands-on technical support to end users, maintaining technology assets, supporting employee onboarding and offboarding activities, assisting with mobile device management, and participating in local technology projects and initiatives.

The technician collaborates closely with site employees, leadership, vendors, and centralized Global Technology (GT) teams to ensure reliable technology operations and responsive support. This position requires strong customer service skills, technical troubleshooting abilities, and the capability to independently manage onsite support activities while coordinating with specialized support teams as needed.

Serve as the primary onsite point of contact for day-to-day IT support.

Troubleshoot and resolve issues involving:

Windows laptops and desktops

Monitors and peripherals

Printers and scanners

Mobile devices

Business applications

Connectivity and access issues

Assist users with password resets, account lockouts, and multi-factor authentication (MFA) setup and support.

Create, update, and manage incidents and service requests through resolution.

Escalate and coordinate issues with centralized GT support teams as required.

Maintain accurate inventory records and user assignments for iPads and mobile devices.

Configure, deploy, recover, wipe, and reissue devices.

Install approved applications and accessories.

Troubleshoot mobile device and application-related issues.

Ensure mobile assets are properly documented and managed throughout their lifecycle.

Coordinate technology readiness for new employees, transfers, and departures.

Prepare and configure devices and user equipment.

Recover company-owned assets during offboarding activities.

Maintain accurate technology and asset records throughout employee transitions.

Manage and maintain accurate inventory and asset records.

Support hardware refreshes, replacements, relocations, and equipment deployments.

Assist with site technology audits and inventory validation efforts.

Provide onsite support for infrastructure and technical teams performing maintenance or upgrades.

Documentation & Site Knowledge

Create and maintain site-specific technical documentation and standard operating procedures.

Document equipment locations, configurations, support processes, and technical requirements.

Serve as a local technology knowledge resource for the facility.

Technology Projects & Site Initiatives

Support technology refreshes, upgrades, installations, and local IT projects.

Coordinate onsite activities with GT teams, vendors, and business stakeholders.

Assist with testing, validation, user acceptance activities, and implementation support.

Provide operational insight and local site knowledge during project execution.

Support the transition of new technology solutions into ongoing operations.

Power Platform Support

Maintain awareness of site-specific Microsoft Power Apps and Power Automate solutions.

Assist users with application access, testing, navigation, and basic troubleshooting.

Support user adoption and training efforts.

Coordinate enhancement requests and escalations with application owners and GT teams.

Cross-Functional Coordination

Serve as a liaison between the site and various technology support groups.

Full Stack Development Technical Documentation Business Transformation Microsoft Power Automate Mobile Device Management Microsoft Power Platform Desktop Window Management Verbal Communication Skills Multi-Factor Authentication Troubleshooting (Problem Solving), Support, Install, Desktop, Windows 10, Troubleshooting, Installation, Customer service, Cable

Top Skills Details

Support,Install,Desktop,Windows 10,Troubleshooting,Installation,Customer service,Cable

Additional Skills & Qualifications

3 to 5 years of experience in desktop support, field services, or onsite IT support.

Strong troubleshooting skills across hardware, software, mobile devices, and end-user technologies.

Experience with hardware deployment, device replacement, and asset management.

Working knowledge of:

Windows operating systems

Microsoft 365

Microsoft Office Suite

Mobile device support

Printers and peripherals

Experience supporting user onboarding, offboarding, MFA, and account-access requests.

Understanding of incident, request, change, and asset management processes.

Ability to troubleshoot basic network and connectivity issues.

Strong organizational, analytical, and problem-solving skills.

Excellent written and verbal communication skills.

Associate degree in Information Technology or related discipline, or equivalent work experience.

Experience supporting manufacturing, warehouse, utility, or industrial environments.

Familiarity with Microsoft Power Platform, including Power Apps and Power Automate.

Experience supporting Power Apps testing, user adoption, and troubleshooting efforts., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Operations Leadership Automation Apple IPad Warehousing Coordinating Problem Solving Desktop Support Customer Service Asset Management Technical Support Business Valuation Employee Onboarding Technology Solutions

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.