Desktop Support Engineer

Visual inspection of devices as requested Device Inventory capabilities and physical comparison to inventory lists Roles & Responsibilities Basic troubleshooting and repair of IT equipment failures Power on/power off devices Reset Remote Management connection ID’s and Passwords Reseat cables General Troubleshooting and visual verification to assist remote troubleshooting efforts Check power connections Provide feedback on console display (e.g. stop errors, blue screen, etc.) Identify and report audible errors and system failures Is good Team player to work collaboratively with other team member Good Customer/Vendor handling skills

Desktop Administration, Technical Support, Desktop Administration, Technical Support, Identify Issues, Analysis Skills, Operating Systems, Desktop PC, Communication Skills, Microsoft Outlook, Relevant Experience (in Yrs): 4-6 Years Technical/Functional Skills Desktop Support Experience Required Technology requirements Desktop Support L2/L3 desktop support Excellent analytical & troubleshooting skills Good knowledge in desktop operating systems and troubleshooting issues. Strong communication skills, Good Personality / Present ability Client-side Mail system (MS Outlook), MS Office and other Industry standard applications Experience in managing VIP clients Printer Support and Troubleshooting.