Software Support Engineer

• Opportunity one: SQL and basic Python.
• Opportunity two: SQL alongside either JavaScript or PHP.

You don’t need experience across all three programming languages. Relevant university projects, placement experience and commercial work will all be considered.

What you’ll do

• Investigate application issues, using database queries and technical information to understand the cause.
• Support customers by phone and email, explaining next steps clearly.
• Troubleshoot data and integration problems, involving colleagues when further investigation is needed.
• Keep accurate case notes so customers and teammates can follow progress.
• Balance incoming requests, prioritising issues according to their urgency and impact.

• Practical SQL knowledge and experience with one of the language combinations above.
• A methodical approach to solving unfamiliar problems.
• Confidence speaking with customers and explaining technical information in straightforward terms.
• Good organisation and the judgement to know when to investigate independently or ask for help.
• An interest in building your career in technical application support.

Previous support experience would be useful, but we’re also keen to hear from graduates and junior developers with strong communication skills. Customer service experience gained outside technology is welcome.

• Hybrid working based in Coleraine.
• Private medical insurance and life assurance.
• Company pension.
• Enhanced maternity and paternity leave.
• Employee mentoring programme.
• Cycle to work scheme and on-site parking.

MCS Group is partnering with an established software business to recruit two Technical Support Specialists. These opportunities would suit computing graduates, junior developers or application support professionals who enjoy combining technical investigation with customer interaction.

You’ll help customers resolve software issues, explore what’s happening behind the scenes and work with colleagues to find practical solutions. It’s an opportunity to use your coding and database knowledge in a role where clear communication matters just as much., Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles www.mcsgroup.jobs

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

Not all agencies are the same…MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google., MCS Group is a leading professional recruitment services company resourcing for the specialist IT & Digital, Technical & Engineering and Professional Services recruitment markets in Northern Ireland. MCS Group is widely recognised as a genuine market leader in IT & Digital recruitment in Northern Ireland, with an increasing profile in the Technical & Engineering and Professional Services markets.

At MCS we connect people!! We work with the majority of NI’ leadings employers in the sector, from large foreign direct investment (FDI) organisations to successful, locally owned technology firms, connecting talented professional with the best career opportunities.

Our Team

At MCS Group our track record is impressive and through our highly experienced team we offer employers almost 100 years successful delivery experience in specialist disciplines.

Our consultants know the market and speak your language. They will help you cut through the flannel and will work hard to help you achieve your goals, either as candidate seeking a career improvement or an employer seeking talented people.

Ethics & Values

Honesty, trust and confidentiality are the pillars which underpin everything we do. We are known for treating people with respect and will deal with you in a straightforward manner. We are focused on long term wins for our candidates and clients.