IT Data Centre Technician

Role: IT Data Centre Technician Location: SloughThis role is in support of Data Centre Operations for Proximity Services based at a JLL Client Data Centre where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. The Data Centre technician will be responsible for providing technical assistance and overall support to our customers providing 24/7 cover through a 12 hour shift pattern.

The Data Centre Technician will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre technician is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling.

Liaising with counterparts within the company globally and 3rd parties, on hardware related issues and processes.

The Data Centre Technician will also share responsibility for upholding the standards of tidiness, cleanliness, security, asset information and installation standards within the computer suites.

Do you have experience in ServiceNow?, Computer engineering experience and knowledge in order to achieve optimum methods of working Cabling experience and knowledge, in order to achieve optimum methods of working. Installation of rack mount kit including HP and CISCO Hardware maintenance - swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply. Highly motivated individual, with a positive & pro-active attitude to work. Willingness to make changes to improve operational efficiency through innovation, process and procedures, adopting and adapting ideas and practices from elsewhere. Ability to act rapidly and logically under pressure and making effective use of others in resolving problems. Capable of working with the minimum of supervision. Good written and verbal communication skills (English). Good working knowledge of Outlook, Word and Excel Excellent team skills, with an ability to listen and contribute to discussions and meetings. Customer and service focused, with determination to meet their needs.

Desirable Skills, Knowledge and Experience: ITIL Accreditation Dell & HP Product Knowledge Experience of Service Now

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally., We’re JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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