Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$41,600 - $43,680

Working hours

Regular working hours

Job source

www.thejobnetwork.com

Tech stack

Computer Literacy Information Technology

Job description

Job DescriptionTechnical Support Specialist

Customer Service & Order Support

Broadview Heights, OH Enjoy solving problems and helping customers get the answers they need? As a Technical Support Specialist, you will handle customer calls, provide real-time updates on orders and service requests, and ensure every interaction is accurately documented. This role requires strong communication, multitasking, and collaboration with internal teams to resolve inquiries efficiently. The ideal candidate is customer-focused, tech-savvy, and thrives in a fast-paced support environment. Job Details, * Use company computer systems to look up and provide status updates on parts, orders, and scheduled service dates.

• Document all customer interactions and follow-ups accurately in the system.
• Collaborate with internal departments to resolve customer inquiries.
• Assist field representatives and other departments with customer status updates.
• Perform routine administrative tasks such as processing outbound paperwork.
• Work in a team environment with rotating shifts or on-call availability as needed.
• Maintain a high level of customer service and communication throughout all interactions.

Requirements

• Prior call center or customer service experience - minimum 1 year.
• Basic computer skills with comfort navigating multiple systems.
• Good communication and telephone skills.
• Ability to multitask and document information clearly.
• Comfortable working in a fast-paced environment.
• High school diploma or equivalent.

Benefits & conditions

• Location: Broadview Heights, OH
• Shift: M-F, 8AM- 5:00PM
• Pay: $20-21.00+/hourly - depends on experience

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.thejobnetwork.com

Prepare application

• Draft this with your agent
• Open in Claude
• Open in ChatGPT
• Copy prompt