Technical Support Specialist

Technical Support Specialist | Customer Service & Order Support | Broadview Heights, OH Enjoy solving problems and helping customers get the answers they need? As a Technical Support Specialist, you will handle customer calls, provide real-time updates on orders and service requests, and ensure every interaction is accurately documented. This role requires strong communication, multitasking, and collaboration with internal teams to resolve inquiries efficiently. The ideal candidate is customer-focused, tech-savvy, and thrives in a fast-paced support environment., * Use company computer systems to look up and provide status updates on parts, orders, and scheduled service dates.

• Document all customer interactions and follow-ups accurately in the system.
• Collaborate with internal departments to resolve customer inquiries.
• Assist field representatives and other departments with customer status updates.
• Perform routine administrative tasks such as processing outbound paperwork.
• Work in a team environment with rotating shifts or on-call availability as needed.
• Maintain a high level of customer service and communication throughout all interactions.

Technical Support, Technical Support, Customer Support/Service, Maintenance Services, Customer Relations, Communication Skills, Multitasking, Resolve Customer Issues, Computer Systems, Administrative Skills, * Prior call center or customer service experience - minimum 1 year.

• Basic computer skills with comfort navigating multiple systems.
• Good communication and telephone skills.
• Ability to multitask and document information clearly.
• Comfortable working in a fast-paced environment.
• High school diploma or equivalent.