User Support Analyst

Winton Woods City Schools is seeking a skilled and dynamic User Support Analyst to join our technology team. This position will be focusing on implementing & supporting advanced technologies serving the goals of the district, and handling escalations from technical staff for challenging issues.

User Support Analysts will act as a subject matter expert on the assigned technologies and processes needed by the Technology Center. They will act as the primary point of contact for their subject matter and also cross-train other staff to maintain continuity of service for the department.

• demonstrate technical expertise in the IT systems the district uses, or equivalent systems.
• continually grow their skill set through practical work experience, professional development opportunities, and an overall sense of curiosity.
• have strong critical thinking, problem solving, and scientific method skills in order to resolve complex technical issues.
• be required to work independently with a resilient mindset.
• possess interpersonal skills including practicing empathy, teamwork, conflict resolution, and relationship building.
• conduct themselves with professionalism and adhere to workplace norms.
• self-direct themselves and be able to prioritize tasks, manage time effectively, and stay organized.
• practice good communication skills, including verbal (speaking, listening), written, as well as non-verbal cues. The ability to explain technical concepts to non-technical stakeholders is essential.

Preferred Experience:

• Prior experience in K-12 education technology support a plus.
• Familiarity with Google Workspace, Windows / ios environments, networking and classroom technology.
• Experience with help desk ticketing systems and remote support tools
• Industry certifications