IT Support Engineer
Teceze Ltd
Knoxville, TN, United States
3 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Working hours
Regular working hours
Job source
Tech stack
Active Directory
JIRA
Dynamic Host Configuration Protocol
Domain Name System (DNS)
Issue Tracking Systems
Virtual Private Networks (VPN)
Networking Basics
Azure Active Directory
TCP/IP
Software Troubleshooting
Servicenow
Requirements
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1-5 years of experience in L1, Desktop Support, Help Desk, Service Desk, or IT Support \n
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Strong Windows 10/11 troubleshooting skills \n
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Knowledge of hardware and software troubleshooting \n
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Basic networking knowledge - TCP/IP, DNS, DHCP, VPN \n
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Active Directory / Azure AD / Entra ID experience \n
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Experience with ticketing systems such as ServiceNow, Jira, Remedy, etc. \n
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Strong troubleshooting and communication skills \n
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Ability to work independently in an onsite environment
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