Change Control / Configuration Analyst :: Washington, DC (Remote)

Change Control / Configuration Analyst - Washington, DC (Remote), * Manage the end-to-end change lifecycle.

• Coordinate changes from incident, operational need, or request through all stages.
• Confirm records and relationships among incidents, changes, and configuration items.
• Review change submissions for completeness and coordinate impact and readiness reviews.
• Track dependencies, readiness criteria, and escalate risks before production activity.
• Support implementation and post-implementation review, using ServiceNow to maintain records.
• Develop reports and dashboards for operational, implementation, and audit-support metrics.
• Prepare Change Control Board (CCB) agendas and decision materials.
• Record CCB discussion summaries, decisions, and action items.
• Ensure approval evidence is attributable and retrievable.
• Support federal audit readiness and configuration management.
• Coordinate changes in an EHR modernization environment.
• Communicate change status and potential impacts to stakeholders., Expected Deliverables:
• Completeness and traceability of change records.
• Timely documentation of CCB discussions and follow-up actions.
• Compliance with review, approval, and production-readiness checkpoints.
• Resolution of data-quality gaps and process exceptions.
• Effective coordination of implementation dependencies and follow-up.

Change Control, Analysis Skills, ServiceNow, Record Keeping, Reporting Dashboards, Reporting Skills, Audit Metrics, Change Control, Configuration Management, Medical Record System, * 2-5 years of experience in change management or related technology operations role.

• Hands-on ServiceNow experience with Change and Requested Item records.
• Experience coordinating work from incident or request intake through implementation.
• Experience preparing for or supporting CCB meetings.
• Understanding of change, incident, request, and configuration management processes.
• Strong written communication, organization, and attention to detail.
• Ability to coordinate across technical and business teams and escalate risks.
• Proficiency with Microsoft Office or equivalent tools.
• Ability to meet program-specific onboarding and security requirements.

Preferred Skills:

• Experience supporting an EHR or healthcare IT environment.
• Experience with federal healthcare programs or government technology modernization.
• Familiarity with federal information security and ITIL framework.
• Experience with ServiceNow reporting and CMDBs., * Bachelor’s Degree