IT Support Analyst
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Leeds, United Kingdom
1 day ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
£35,000 - £40,000
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Active Directory
Microsoft Outlook
Issue Tracking Systems
Virtual Private Networks (VPN)
Microsoft Office
Networking Basics
TCP/IP
Wi-Fi Technology
Software Troubleshooting
Job description
You’ll act as the first point of contact for IT queries, resolving technical issues, supporting users across multiple locations and escalating more complex problems where required. You’ll also work closely with wider IT teams to ensure users receive an excellent level of support.
Requirements
- Previous experience in an IT Support, Helpdesk or Service Desk role.
- Good working knowledge of Microsoft 365, Outlook, Exchange and Microsoft Teams.
- Experience with Active Directory, Windows 10/11 and general hardware/software troubleshooting.
- Understanding of networking fundamentals, TCP/IP, Wi-Fi and VPN connectivity.
- Excellent communication and customer service skills, with a proactive and helpful approach.
- Strong organisational skills and the ability to manage and prioritise support tickets effectively.
If you’re looking to develop your IT support experience within an established professional services environment, we’d love to hear from you., * Active Directory
- IT Support
- Microsoft Office
- Ticketing Systems
Apply for this position
This job is hosted externally. Click below to view the full posting and apply.
Apply on www.reed.co.uk
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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