IT Field Support Technician

• Provide onsite and remote support for desktops, laptops, printers, peripherals, and corporate mobile devices. Diagnose hardware issues and replace components as needed.
• Troubleshoot Windows 7, 10, and 11, Microsoft Office, Microsoft 365, and enterprise applications. Support Active Directory, Cisco VPN, and basic network connectivity.
• Image, configure, and deploy PCs using USB and PXE. Install and troubleshoot software, drivers, and endpoint security applications.
• Support conference room audiovisual equipment and IP phones. Assist with meetings and corporate events as needed.
• Use ServiceNow or a similar ticketing system to prioritize, document, resolve, and escalate incidents. Keep users informed and work with other IT teams on issues that need additional support.
• Track IT assets and help with hardware ordering, shipping, receiving, and equipment moves.
• Assist with employee onboarding, vendor coordination, IT projects, and technical documentation.

• 1-3 years of hands-on hardware support experience, including diagnosing and resolving issues beyond basic imaging and deployment.
• Experience troubleshooting desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.
• Experience imaging PCs, installing software, configuring hardware, and supporting peripherals.
• Working knowledge of Active Directory, VPN connectivity, basic networking, and IT service management processes.
• Strong customer service and communication skills, with the ability to work independently, manage competing priorities, and collaborate with other IT teams.
• Availability for occasional after-hours or on-call support and limited travel between sites.
• High school diploma or GED.

Preferred Qualifications

• Associate degree.
• CompTIA A+ certification.

CTG is hiring an IT Field Support Technician for a W2 contract supporting a Fortune 500 client’s manufacturing facility in Fairport, NY. You’ll troubleshoot hardware and software issues, deploy PCs, and support workplace technology such as conference room equipment and IP phones., CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today’s highest-growth industries.

Together, we shape what’s next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.