Infrastructure Support Engineer in Newport

It’s a varied position combining infrastructure administration with 1st and 2nd line technical support. You’ll work across Windows Server, Active Directory, Exchange, Hyper-V, DNS, DHCP and Group Policy, alongside Microsoft collaboration technologies and end-user devices.

Rather than being restricted to one area of infrastructure, you’ll get broad exposure and the opportunity to take ownership of incidents, user administration, devices and ongoing improvements.

What You’ll Do:

Diagnose and resolve infrastructure and end-user incidents. Provide 1st and 2nd line support across desktops, laptops, printers and peripherals. Administer Windows Server and Active Directory environments. Manage user accounts, permissions and access. Support DNS, DHCP and Group Policy. Administer and troubleshoot Exchange, Teams and SharePoint. Support Hyper-V technologies. Configure, deploy and maintain computers, mobile devices and other IT equipment. Assist with IT hardware and software procurement. Maintain technical documentation and knowledge-base information. Work within established security, governance and audit requirements., Broad technical exposure rather than a narrowly defined infrastructure role. Work across Microsoft infrastructure, virtualisation and modern workplace technologies. Opportunity to develop further automation skills using PowerShell. Join an established IT environment where you can take genuine technical ownership. After probation, participate in an on-call rota of approximately 1 week in every 5-6, with an allowance plus additional payment for call-outs.Ready to Apply?

Contact Lewis Allen to find out more.

Around 3+ years’ experience in technical support, infrastructure engineering or a similar position. Experience working within Microsoft hybrid environments. Strong knowledge of Windows Server and Active Directory. Experience administering Exchange. Exposure to Hyper-V or comparable virtualisation technology. Understanding of DNS, DHCP and Group Policy. Strong technical troubleshooting skills. Experience supporting end-user hardware and software. Good communication and customer-service skills. PowerShell or other scripting/automation experience would be beneficial.