Desktop Support Technician, Hagerstown, MD

Tablets Barcoding Composure Operations Leadership CompTIA A+ Warehousing Mobile Phones Prioritization Mobile Devices Client Support Professionalism Customer Service Hardware Support Desktop Computing Business Valuation Technical Projects Production Schedule Networking Hardware Full Stack Development Service-Level Agreement Business Transformation Troubleshooting (Problem Solving), Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners

CompTIA A+ Certification is highly preferred

Shift is Mon-Fri 8am - 4:30pm but flexibility is key.

**Candidates need to be flexible as shift will vary to align with production schedule. such as potential weekend work on ad-hoc occasions, but not on a scheduled basis”

Maintain and troubleshoot end-user equipment including PCs, printers, RF devices, and scanners within a warehouse environment and ensures all IT Systems are operating as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned

25% Identify, triage, prioritize and resolve Level 2 & 3 Incidents within our Service Level Agreement, which includes responding to high priority outages outside of normal business hours.

25% Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment.

10% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical projects, problems and outages.

10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes.

10% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.

5% Makes technical recommendations to executive operational leadership regarding problems, projects and releases.

5% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions

3+ years of experience supporting a logistics or manufacturing networked computer environment

Ability to troubleshoot and configure RF devices or other handheld terminals

Ability to troubleshoot and configure Windows and Android PCs and tablets, technical support, hardware support, windows, Troubleshooting, Customer service, Hardware troubleshooting

Top Skills Details

technical support,hardware support,windows,Troubleshooting,Customer service,Hardware troubleshooting

Additional Skills & Qualifications

• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment

• Warehouse experience supporting end-use equipment, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.