Knowledge Experience Specialist

We are seeking a Knowledge Experience Specialist (KXS) to support one of our large, well-known tech clients. This role sits at the heart of content execution, ensuring that structured knowledge designed by Knowledge Experience Designers (KXDs) and guided by Knowledge Content Design Standards (KCDS) is accurately and consistently brought to life within a modern knowledge platform.

In this role, you will be responsible for the hands-on building, publishing, and maintenance of knowledge content. You will take finalized content designs and transform them into live, production-ready pages that agents and end users rely on daily. Your work ensures that knowledge is not only created, but correctly implemented, linked, verified, and delivered. This is a highly execution-focused role where precision matters. You will become deeply familiar with the content platform, including its workflows, metadata structures, taxonomy rules, and publishing requirements. You are the final checkpoint before content goes live, ensuring everything functions correctly, renders properly, and meets quality standards.

If you are the right fit, you are highly detail-oriented, comfortable working within structured systems and checklists, and energized by ensuring content is implemented flawlessly. You take pride in clean execution, catching issues others miss, and maintaining consistency across large content sets. You are comfortable working in collaborative production environments and understand the importance of documentation, traceability, and version control.

Do you have experience in Records maintenance?, * 2+ years of experience managing content management systems, web publishing platforms, or similar production environments

• Strong attention to detail with a proven ability to catch errors and inconsistencies
• Comfort working within structured workflows, QA checklists, and approval processes
• Basic understanding of HTML, including the ability to read and make minor edits
• Experience following documentation standards and maintaining accurate records
• Reliability and strong follow-through in production environments

Preferred:

• Experience working with knowledge bases, help centers, or support content platforms
• Familiarity with WYSIWYG editors and structured content formatting
• Background in QA, content validation, or publishing operations
• Experience using project management tools such as Asana or similar systems
• Exposure to metadata, taxonomy, or content tagging frameworks

$45 - $50 an hour - Full-time, Contract, Pulled from the full job description

• Paid time off, This is a full-time contract engagement that can be done remotely. We’ll only be able to respond to applicants who meet the basic qualifications for this role. We offer a strong benefits package for full-time employees, including insurance coverage, paid time off, and sick leave. Visit https://www.steyer.net/benefits/ for more information about eligibility and offerings.