Level 1 Help Desk Technician

• Provide Level 1 Help Desk support to internal employees
• Handle incoming support tickets and work through technical issues from initial troubleshooting through resolution or escalation
• Troubleshoot Windows desktops and laptops
• Support Microsoft 365 applications including Outlook, Teams, Word, and Excel
• Assist with password resets, account access, permissions, and basic Active Directory tasks
• Troubleshoot hardware, software, printers, peripherals, and basic network/connectivity issues
• Set up, configure, and deploy laptops, desktops, monitors, and other IT equipment
• Accurately document incidents, requests, troubleshooting steps, and resolutions within the ticketing system
• Escalate more advanced technical issues to senior members of the IT team
• Communicate directly with end users to understand technical problems and walk them through solutions
• Deliver strong customer service while balancing multiple support requests
• Assist with technology deployments, upgrades, and other IT initiatives as opportunities arise

Leadership Communication Microsoft 365 Issue Tracking Problem Solving Desktop Support Customer Service Active Directory Technical Issues Microsoft Outlook Help Desk Support Peripheral Devices Business Valuation Full Stack Development Network Troubleshooting Business Transformation Balancing (Ledger/Billing) End-User Training And Support Troubleshooting (Problem Solving)

At least 1 year, This is an excellent opportunity to continue building your IT career with a large, successful, and well-established construction organization that has built a strong reputation over decades in business. The company continues to grow while offering the stability, resources, and long-term outlook of an established organization.

For someone early in their IT career, this is a great environment to develop. You will be joining a professional internal IT team supporting employees across a large organization where technology plays an important role in keeping the business running.

This is not a position where you will be limited to basic password resets and repetitive tickets forever. As you learn the environment and prove yourself, you will have opportunities to expand your technical knowledge, work alongside experienced IT professionals, and gain exposure to additional systems, deployments, projects, and areas of IT.

We are looking for someone who already has hands-on experience working in a true Help Desk, Service Desk, Desktop Support, or IT Support environment. The ideal candidate has around 1+ year of professional IT support experience and is comfortable working directly with end users to troubleshoot and resolve technical issues.

You should already have a solid Level 1 support foundation and be ready to take the next step in your IT career with an organization where you can continue learning and growing., * 1+ year of hands-on Help Desk, Service Desk, Desktop Support, or professional IT Support experience preferred

• Prior experience working with a ticketing system and handling end-user support requests
• Hands-on experience troubleshooting Windows desktops and laptops
• Experience supporting Microsoft 365 applications
• Familiarity with Active Directory, including basic user account and password support
• Experience troubleshooting common hardware, software, printer, peripheral, and connectivity issues
• Basic understanding of networking concepts such as Wi-Fi, IP connectivity, and network troubleshooting
• Strong troubleshooting and problem-solving abilities
• Excellent communication and customer service skills
• Comfortable supporting employees with different levels of technical knowledge
• Strong desire to continue developing technically and build a long-term career in IT, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Why Join?

• Join a large, successful organization that has been established in its industry for decades
• Work for a growing company while getting the stability and resources of an established business
• Become part of an internal IT team where your work directly supports employees and business operations
• Build on the Help Desk experience you already have instead of making another lateral move
• Work alongside experienced IT professionals who can help expand your technical knowledge
• Gain hands-on experience with Windows, Microsoft 365, Active Directory, hardware, networking, and corporate IT systems
• Get exposure to technology deployments, upgrades, projects, and additional areas of IT
• Build a reputation internally and take on more responsibility as you learn the environment
• Develop beyond Level 1 support and build a foundation for more advanced IT opportunities
• Join an organization where you can establish yourself and continue growing professionally over the long term

Career Growth

The biggest advantage of this opportunity is that it gives someone with a solid Help Desk foundation a place to build from.

You are not joining an organization simply to reset passwords and close tickets indefinitely. The goal is to bring in someone who can handle true Level 1 support today, learn the environment, become a dependable member of the IT team, and gradually expand their technical responsibilities.

For someone with their first year or two of professional IT support experience, this is an opportunity to gain stronger corporate IT experience, learn from experienced technical professionals, become involved with projects and deployments, and position yourself for the next stage of your IT career. Job Type & Location

This is a Contract to Hire position based out of Torrington, CT. Pay and Benefits

The pay range for this position is $22.00 - $27.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.