IT Support Technician I

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid, on-call IT support to internal teams. This role is a 1099 contractor position and does not require HUBZone residency.

This is a very small engagement, averaging less than 3 hours per week at $20/hour, estimated at approximately 5 hours per month with no set schedule. The candidate must be available on-call as needed and will support a single client with straightforward Tier 1 issues.

Responsibilities include, but are not limited to:

• Provide Tier 1 technical support for end users (remote and on-site).
• Troubleshoot and resolve basic hardware, software, and network issues.
• Assist with workstation setup, configuration, and maintenance.
• Support user account creation, access permissions, and basic system administration.
• Document troubleshooting steps, solutions, and support activity.
• Possible assist with basic system updates, patches, and security monitoring.
• Create and maintain Standard Operating Procedures (SOPs).

• Knowledge of Apple Business Manager.
• Experience with Microsoft 365.
• Familiarity with Microsoft Surface hardware.
• Familiarity with Apple hardware.
• Basic understanding of Windows and macOS operating systems.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and ability to manage multiple tasks.
• Effective communication skills and customer service mindset.
• Highly dependable and trustworthy.
• Ability to work independently with minimal supervision.
• Must be comfortable working as a 1099 contractor.
• Able to work approximately 5 hours per month and/or on-call as needed.